Shipping policy

Shipping Policy for Glow by Yokora Limited

Last Updated: 12/27/2024

At Glow by Yokora Limited, we are committed to providing timely and reliable delivery services to ensure your satisfaction. This Shipping Policy outlines the terms and conditions governing the shipment of goods purchased from our store, in compliance with Kenya’s Consumer Protection Act, 2012.

 

 

1. Delivery Regions

We deliver goods to customers across Kenya and select international destinations. For international deliveries, additional charges and customs duties may apply, which are the responsibility of the customer.

 

 

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

3. Delivery Timeframes

  • Local Deliveries (Kenya):
    Delivery typically takes 2–5 business days, depending on your location.

  • International Deliveries:
    Delivery times vary by destination and shipping method, typically ranging from 7–14 business days.

Note: Delivery timelines are estimates and may be affected by factors beyond our control, including courier delays or public holidays.

 

 

4. Shipping Fees

Shipping fees are calculated based on the weight, dimensions, and destination of your order.

  • Local Deliveries: Fees start at Ksh500, depending on the courier service selected.

  • International Deliveries: Fees will be displayed during checkout.

 

 

5. Delivery Confirmation and Tracking

Once your order is dispatched, we will provide you with a tracking number and instructions for tracking your shipment.

 

 

6. Undeliverable Packages

In the event that a package is returned to us as undeliverable:

  • We will contact you to arrange re-delivery.

  • Additional shipping fees may apply for re-delivery.

 

 

7. Delayed or Lost Deliveries

If your order is delayed or lost:

  • Please contact us at glowbyyokora@gmail.com or +254 745 564 983 within 7 days of the expected delivery date.

  • For lost shipments, we will work with the courier service to resolve the issue promptly.

 

 

8. Liability for Delivery Issues

Glow by Yokora Limited is not liable for:

  • Delays caused by unforeseen circumstances, such as natural disasters or courier service disruptions.

  • Losses or damage caused by third-party couriers once the goods are handed over for delivery.

 

 

9. International Shipping Duties and Taxes

For international orders, customs duties, taxes, and import fees are not included in the product price or shipping cost. These charges are the customer’s responsibility and must be settled with the appropriate customs authority upon delivery.

 

 

10. Changes to Shipping Address

Customers must ensure that the shipping address provided during checkout is accurate. Any changes to the address after order confirmation may result in additional fees and delays.

 

 

11. Contact Us

If you have questions or concerns about shipping, please contact us via:

 

 

Final Note

By placing an order with Glow by Yokora Limited, you agree to the terms outlined in this Shipping Policy. Please review the details before completing your purchase.